Shipping Policy

Last Updated: 28/06/2026

Thank you for shopping with Aurimaison. This Shipping Policy explains how we process and deliver orders placed through Aurimaison.com.

Free Shipping

We are pleased to offer Free Shipping on all orders in The United Kingdom.

Order Cut-Off Time

Orders placed before 5:00 PM CET (Central European Time) on business days will begin processing the same business day.

Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday).

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Transit Time

Estimated transit time is 6–10 business days (Monday to Friday) after your order has been dispatched.

Delivery times are estimates only and may vary depending on:

  • Destination country or region

  • Customs clearance (where applicable)

  • Carrier operations

  • Peak shopping periods

  • Weather conditions or other unforeseen circumstances

Estimated Total Delivery Time

The estimated total delivery time is:

7–13 business days

This includes:

  • Processing Time: 1–3 business days

  • Transit Time: 6–10 business days

Order Tracking

After your order has been shipped, you will receive an email containing your tracking number and tracking link.

If you do not receive tracking information within a few business days after placing your order, please contact our customer support team.

Delayed Deliveries

While we work hard to meet our estimated delivery times, delays can occasionally occur due to factors outside our control.

If your order has not arrived within the expected delivery period, please contact us at info@aurimaison.com and we will assist you in investigating the shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Aurimaison is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.

Damaged or Lost Shipments

If your package arrives damaged or if you believe your shipment has been lost, please contact us within 48 hours of delivery or the expected delivery date.

Please include:

  • Your order number

  • Photos of the package (if damaged)

  • Photos of the product (if applicable)

Our customer support team will review your request and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: info@aurimaison.com

Customer Service Hours:

Monday – Friday
9:00 AM – 6:00 PM (CET)

We aim to respond to all enquiries within 24–48 business hours.

Business Information

Aurimaison is owned and operated by CLICKVAULT LIMITED, a company registered in Hong Kong.

Company Registration Number: 78777506

Registered Address:

UNIT B6, 12TH FLOOR
WING WAH BUILDING
NO. 677 KING'S ROAD
QUARRY BAY
HONG KONG