Return and Refund Policy
Last Updated: 28/06/2026
At Aurimaison, we want you to shop with confidence. This Return & Refund Policy explains how returns, refunds, replacements, and cancellations are handled when you purchase from Aurimaison.com.
Aurimaison is owned and operated by CLICKVAULT LIMITED.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging whenever possible.
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Include all accessories, manuals, and components supplied with the product.
Items returned without prior authorization may not be accepted.
How to Request a Return
Before returning any item, please contact our customer support team.
Email:
info@aurimaison.com
Please include:
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Your order number
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Your full name
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The reason for your return
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Photos of the product if it is damaged, defective, or incorrect
Our team will review your request and provide return instructions where applicable.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Please include photographs showing:
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The product
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The packaging
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The shipping label (if available)
After reviewing your request, we may offer one of the following solutions:
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Replacement product
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Full refund
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Partial refund (where appropriate)
There is no additional cost to you if the issue resulted from our error or a damaged delivery.
Change of Mind Returns
If you wish to return an item because you have changed your mind, you may do so within 30 days of delivery provided the item meets our return conditions.
Unless otherwise required by applicable consumer protection laws, customers are responsible for return shipping costs for change-of-mind returns.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Used products
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Products showing signs of use
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Personalized or custom-made products
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Gift cards
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Products specifically identified as non-returnable
Refunds
After your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method used for the purchase.
Depending on your payment provider, refunds typically appear within 5–10 business days after approval.
Late or Missing Refunds
If you have not yet received your refund:
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Check your bank account.
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Contact your card issuer or payment provider.
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Contact your bank, as processing times vary.
If you still require assistance, please contact:
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
If your order has already been shipped, you may request a return after delivery in accordance with this policy.
Exchanges
We replace products only if they arrive damaged, defective, or an incorrect item was delivered.
Please contact:
Return Shipping
Customers should never return products without first receiving return instructions from our support team.
For approved change-of-mind returns, return shipping costs are generally the responsibility of the customer.
If the return is due to an incorrect, defective, or damaged product, Aurimaison will provide an appropriate solution in accordance with applicable consumer protection laws.
Business Information
Aurimaison is owned and operated by CLICKVAULT LIMITED, a company registered in Hong Kong.
Company Registration Number: 78777506
Registered Address:
UNIT B6, 12TH FLOOR
WING WAH BUILDING
NO. 677 KING'S ROAD
QUARRY BAY
HONG KONG
Customer Support:
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (CET)
If you have any questions regarding this Return & Refund Policy, please contact our customer support team. We're happy to assist you.